Terms & Conditions
A legal disclaimer
These terms are designed to clearly outline expectations, legal protections, and operational boundaries between you and your clients.
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Atlas Virtual Support Solutions
Terms and Conditions
Last updated: [7/6/2025]
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1. Acceptance of Terms
By engaging the services of Atlas Virtual Support Solutions (“Atlas”), the client (“Client”) agrees to be bound by these Terms and Conditions, as well as the terms outlined in the Service Agreement and any applicable Service Level Agreements (SLAs).
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2. Services Provided
Atlas provides virtual support services, including but not limited to:
24/7 Live Call Answering and Dispatch
Administrative Support (data entry, invoicing, scheduling)
Customer Service & Tech Support
Marketing Assistance (email campaigns, social media posting)
E-commerce Support
Custom Workflow Design
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3. Hours of Operation
Atlas provides services 24/7/365 unless otherwise stated in the service agreement or during scheduled maintenance periods, which will be communicated with 24 hours’ notice when possible.
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4. Service Customization & Modifications
Clients may request workflow changes or script adjustments. All modifications must be submitted in writing and approved by Atlas management. Atlas reserves the right to quote additional fees if modifications impact staffing or workflow complexity.
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5. Fees and Payment Terms
Services are billed monthly in advance, unless otherwise agreed upon.
Late payments beyond 3 days of the invoice date may result in service suspension.
All fees are non-refundable unless otherwise stated in the agreement.
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6. Confidentiality
Atlas will maintain the confidentiality of all client data, contacts, materials, and intellectual property. A Non-Disclosure Agreement (NDA) is signed by all employees and contractors of Atlas.
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7. Data Protection
Atlas complies with applicable data protection laws, including CCPA and GDPR where applicable. Sensitive information is transmitted and stored securely. Atlas will never sell or share client data with third parties.
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8. Limitation of Liability
Atlas shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use services. Liability is limited to the amount paid by the client in the last 30 days prior to any claim.
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9. Termination
Either party may terminate the service agreement with a written 14-day notice. Atlas reserves the right to immediately suspend service for non-payment or breach of terms.
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10. Dispute Resolution
Disputes shall be resolved first through mediation in Travis County, Texas. If mediation fails, parties agree to arbitration or legal proceedings under Texas state law.
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11. Ownership of Work
All deliverables and custom content produced for the Client shall be the property of the Client upon final payment. Atlas retains ownership of systems, processes, and general templates.
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12. Non-Solicitation Clause
Clients may not hire or attempt to hire any Atlas employees, contractors, or agents directly for one (1) year after the conclusion of services without written consent.
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13. Force Of Nature
Atlas is not liable for failure to perform due to unforeseen events such as natural disasters, internet or power outages, strikes, or governmental restrictions.
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14. Changes to Terms
Atlas may modify these Terms and Conditions at any time. Clients will be notified of any material changes at least 15 days in advance via email.
Terms & Conditions Agreement
1. Acceptance of Terms
By hiring Atlas Virtual Support Solutions for virtual assistant, receptionist, or administrative services, you (“Client”) agree to be bound by the following Terms and Conditions. These terms govern your use of our services and the relationship between us.
2. Scope of Services
Services may include, but are not limited to:
Virtual receptionist and call answering
Calendar and appointment scheduling
Email management and inbox organization
Document creation and editing
CRM data entry and lead management
Light project coordination and back-office support
Any services outside the agreed scope must be discussed and approved in writing.
3. Working Hours
Standard business hours are:
(24/7)
4. Communication Channels
We communicate via:
Phone
Messaging apps (Slack, WhatsApp, etc. – as agreed)
Project management platforms (Asana, Trello, ClickUp – if applicable)
Urgent matters must be marked clearly in subject lines or messages.
5. Payment Terms
Services are billed on a [monthly/weekly/hourly or retainer] basis.
Invoices are due [within 7–14 days] from the date of issue.
Late payments may result in suspension of services and a late fee of [Insert %, e.g., 5%]
Accepted payment methods: [e.g., ACH, Stripe, PayPal, Zelle, etc.]
6. Cancellations & Rescheduling
You may cancel or reschedule tasks with at least 14 day notice.
No-shows or same-day cancellations may be charged at full rate or time deducted from prepaid hours.
Monthly retainers require 14-day written notice for cancellation.
7. Confidentiality
We respect and protect your privacy. Any information shared will remain strictly confidential and will not be disclosed to any third party without your written permission. A Non-Disclosure Agreement (NDA) is available upon request.
8. Data Security
We use secure platforms, strong passwords, and cloud-based systems to ensure your business data remains safe. See our Cybersecurity Policy for full details.
9. Client Responsibilities
Clients agree to:
Provide clear, timely instructions and materials
Maintain respectful communication
Pay invoices on time
Not share proprietary tools or logins provided by Atlas Virtual Support Solutions without consent
10. Intellectual Property
All original work created for the client remains the property of the client upon full payment. We retain the right to showcase generalized, anonymized versions of work in our portfolio unless otherwise requested.
11. Termination of Agreement
Either party may terminate this agreement with written notice (minimum 14 days unless otherwise agreed). All outstanding fees must be paid in full prior to termination.
12. Limitation of Liability
Atlas Virtual Support Solutions will not be liable for indirect, incidental, or consequential damages arising from the use of our services. We make every effort to deliver accurate, timely, and professional support.
13. Changes to Terms
These terms may be updated at any time. Clients will be notified in writing of any significant changes at least 7 days in advance.
14. Governing Law
This agreement is governed by the laws of the State of Texas. Any legal disputes shall be resolved within the jurisdiction of Travis County, Texas.