Rights & Disclaimers
Better Safe Than Sorry!
Disclaimers
Policy Statement
⚖️ Legal Disclaimer & Policy Statement
Effective Date: Jan. 2025
Location: Austin, Texas
1. General Legal Disclaimer
The services provided by Atlas Virtual Support Solutions are intended for general administrative, virtual assistant, and business support purposes only. We are not licensed attorneys, accountants, financial advisors, or medical professionals. Nothing in our communication or services should be interpreted as professional legal, financial, tax, or medical advice.
Clients are solely responsible for consulting with appropriate licensed professionals for any legal, financial, or medical matters.
2. Accuracy of Information
While we strive for accuracy and thoroughness in all work, Atlas Virtual Support Solutions makes no guarantees regarding the completeness, accuracy, or timeliness of any content, data entry, or documentation delivered unless expressly stated in a written agreement.
Clients are responsible for reviewing and verifying final documents before submission or public use.
3. Third-Party Platforms & Tools
We may utilize third-party platforms such as Google Workspace, Zoom, Slack, Trello, Notion, CRM software, or scheduling/payment systems. We are not responsible for the availability, performance, or security of these platforms, though we use best practices to ensure secure access and compliance.
Clients accept the terms and privacy policies of any third-party tools used in the delivery of our services
4. Limitation of Liability
To the fullest extent permitted by law, Atlas Virtual Support Solutions shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages resulting from:
The use or inability to use our services
Mistakes or omissions in any material
Delays, interruptions, or errors caused by third-party software or human error
In no event shall our total liability exceed the amount paid by the client for the specific service giving rise to the claim.
5. No Guarantee of Results
We make no promises or guarantees regarding business outcomes, such as increased revenue, customer acquisition, or operational efficiency. Success depends on many external factors, including client input, responsiveness, market conditions, and business structure.
6. Copyright and Intellectual Property
Unless otherwise agreed in writing:
All original content created for the client (documents, templates, designs, workflows) becomes the property of the client upon full payment.
We retain the right to use anonymized or sample versions for marketing or portfolio use, unless the client opts out in writing.
All content and branding of Virtual Support Solutions remains the intellectual property of the business and may not be copied or distributed without permission.
7. Indemnification
Clients agree to indemnify and hold harmless [Your Business Name], its owner, contractors, and affiliates from any claims, liabilities, damages, or legal fees arising from the misuse of services, breach of terms, or third-party complaints.
---
8. Governing Law
These disclaimers and policies shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the appropriate courts of Travis County, Texas.
9. Contact Us
If you have questions or need clarification about this Legal Disclaimer Policy, please contact us.
Security Disclaimer
1. Security Policy Document
**Company Name:** Atlas Virtual Support Solutions
**Effective Date:** 7/06/2025
Purpose:
To ensure the safety, privacy, and integrity of all data managed by Atlas Virtual Support Solutions (A.V.S.S.) and protect clients, employees, and company assets from cyber threats and misuse.
Scope:
Applies to all A.V.S.S. staff, contractors, and partners who access company systems, tools, or client data.
Security Practices:
Use of strong, unique passwords and multifactor authentication (MFA) for all systems.
Mandatory use of antivirus, firewalls, and updated operating systems.
Encrypted cloud-based data storage and file sharing.
VPN required when accessing sensitive systems or public networks.
Device auto-lock enabled after 5 minutes of inactivity.
No use of personal devices for client work without written approval.
Regular security training and phishing simulations for staff.
Data Access:
Role-based access to client systems and CRMs.
All data access is logged and audited.
Unauthorized data sharing or downloading is prohibited.
Incident Response:
Any suspected breach or unauthorized access must be reported to the Director immediately.
A.V.S.S. will notify affected clients within 24–48 hours, initiate containment, and document the incident.
---
2. Non-Disclosure Agreement (NDA)**
This NDA (“Agreement”) is made between:**
Disclosing Party:** Atlas Virtual Support Solutions
Receiving Party:** \[Employee/Contractor Name]
Effective Date:** \[Insert Date]
1. Confidential Information:
All business, client, or operational information shared with the Receiving Party, including but not limited to customer lists, call scripts, training materials, passwords, and client data.
2. Obligations:
Maintain strict confidentiality and take reasonable measures to protect information.
Do not disclose or share information with any third party.
Only use information for the purposes of fulfilling assigned duties.
3. Term:
This Agreement shall remain in effect for the duration of engagement and 2 years after termination.
4. Return of Materials:
All confidential information must be returned or destroyed upon request.
5. Breach:
Breach of this agreement may result in legal action and immediate termination.
---
3. Client Data-Handling Agreement**
**Between:** Atlas Virtual Support Solutions (“Service Provider”)
**And:** \[Client Company Name]
**Effective Date:** \[Insert Date]
Purpose:
To establish data-handling expectations and ensure client data is protected, stored, accessed, and disposed of responsibly.
Data Protection Measures:
Client data is accessed only by authorized A.V.S.S. personnel.
All data is stored using encrypted cloud-based services.
Client data will not be printed, downloaded, or stored locally unless explicitly approved.
Backups are performed regularly to ensure data availability.
Confidentiality:
Client data is treated as confidential at all times.
Any access, use, or sharing of data outside agreed terms is prohibited.
Breach Notification:
A.V.S.S. will notify the client of any suspected or actual data breach within 48 hours.
Full documentation of the incident will be provided.
Data Retention and Disposal:
Data is retained only as long as necessary to provide services.
Upon contract termination, data will be returned or permanently deleted within 30 days.
Liability:
A.V.S.S. shall take all reasonable measures to protect data but is not liable for breaches resulting from client-side vulnerabilities or unauthorized third-party actions.
Compliance Policy
Staying Legal
⚖️ Compliance (as needed)
Depending on your clients:
HIPAA (healthcare): If handling patient data.
PCI-DSS (payment info): Avoid storing card data. Use compliant processors.
GDPR/CCPA: If handling EU or CA resident data, follow data consent and opt-out rules.
🛡️ HIPAA & PCI Compliance Addendum
Effective Date: Jan. 2025
1. Purpose of This Addendum
This addendum is intended to affirm A.V.S.S.’s commitment to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Payment Card Industry Data Security Standard (PCI DSS) where applicable. This agreement is supplemental to the existing service agreement between A.V.S.S. and the Client and outlines how protected information is handled, accessed, and safeguarded.
2. HIPAA Compliance (If Handling Protected Health Information – PHI)
a. Protected Health Information (PHI)
If A.V.S.S. is provided with access to any client data covered under HIPAA, including patient names, medical records, insurance details, or treatment history, such information will be treated as Protected Health Information (PHI) and handled in full compliance with HIPAA regulations.
b. Business Associate Role.
In applicable cases, A.V.S.S. acts as a Business Associate and will:
Sign a Business Associate Agreement (BAA) when required
Use secure, HIPAA-compliant platforms for communication and file storage (e.g., Google Workspace w/ BAA, Zoom for Healthcare)
Limit access to PHI to only those necessary for service fulfillment
Report any known breaches of PHI to the client within 24 hours
c. Client Responsibility.
Client acknowledges that they are the Covered Entity and must:
Ensure PHI is shared only when necessary
Provide written instructions for data handling
Maintain their own HIPAA compliance policies
3. PCI Compliance (If Handling Payment Data)
a. Cardholder Data Protection.
If A.V.S.S.is involved in any form of payment processing assistance (e.g., invoicing, virtual POS, or assisting with client transactions), we ensure that:
We do not store or collect full credit card numbers
Payment links or tools (e.g., Stripe, Square, PayPal) are used to direct clients to secure PCI-compliant gateways
We use secure and encrypted networks for accessing payment systems
We never ask for or receive CVV numbers via email or text
b. Limitation of Scope.
A.V.S.S. acts solely as a support administrator and does not serve as a merchant processor, gateway provider, or third-party payment handler.
4. Security Measures in Place
To maintain HIPAA and PCI compliance, A.V.S.S. uses the following best practices:
🔐 2-Factor Authentication (2FA) for email, cloud storage, and CRMs
🔒 End-to-end encryption where applicable
📁 Secure file storage and sharing using HIPAA/PIC-compliant tools
📵 No unsecured messaging or public Wi-Fi access during sensitive tasks
✅ Strict access control — only essential personnel can view sensitive data
5. Breach Notification
Any suspected or confirmed data breach involving PHI or cardholder data will be reported to the client within 24 hours of discovery. We will cooperate fully with incident resolution and documentation.
6. Client Acknowledgment & Agreement
By signing this addendum or continuing service with A.V.S.S., the client acknowledges the scope and limitations of our role in handling sensitive information. The client agrees to communicate their compliance needs clearly and provide all necessary agreements or access as required.
7. Updates and Review
This addendum may be reviewed and updated annually or upon changes in regulations. Any changes will be communicated in writing to the client
Non-Disclosure Agreement
Non-Disclosure Agreement (NDA)
This Agreement is entered into by and between:
Atlas Virtual Support Solutions (“Receiving Party”)
1. Purpose
This Agreement is intended to prevent the unauthorized disclosure of Confidential Information, as defined below. Both parties agree to protect confidential and proprietary information shared during the course of business.
2. Definition of Confidential Information
“Confidential Information” includes, but, is not limited to:
Business strategies, operations, and systems
Client lists and contact details
Financial records, invoices, and pricing
Trade secrets, processes, templates, and workflows
Technical and non-technical data
Passwords, platform access, and user credentials
Any non-public information designated as confidential
Confidential Information does not include:
Information already in the public domain
Information disclosed by a third party lawfully
Information independently developed by the Receiving Party
3. Obligations of the Receiving Party
The Receiving Party agrees to:
Maintain all Confidential Information in strict confidence
Not disclose, publish, or disseminate any Confidential Information to third parties
Use Confidential Information solely for the purpose of performing services for the Disclosing Party
Take reasonable security precautions to prevent unauthorized access or use
4. Permitted Disclosures
Disclosure is permitted to employees, agents, or contractors of Atlas only if:
They have a legitimate business need to know
They are bound by confidentiality obligations at least as protective as this Agreement
5. Term
This Agreement shall remain in effect during the term of service and for five (5) years after termination of services or this Agreement, whichever is longer.
6. Return or Destruction of Materials
Upon request or termination of services, the Receiving Party agrees to:
Return all Confidential Information in its possession
Permanently delete all digital files unless legally required to retain them
7. No License or Ownership
This Agreement does not grant the Receiving Party any rights, by license or otherwise, to use any of the Confidential Information except as specified herein.
8. Legal Remedies
The Disclosing Party may seek injunctive relief in addition to any other remedies available at law or in equity for breach of this Agreement.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas.
10. Entire Agreement
This document contains the full understanding between both parties regarding Confidential Information and supersedes any previous agreements.
Clauses
Custom Clauses for Atlas Virtual Support Solutions
1. Dispute Resolution
> In the event of any disagreement or dispute arising from this agreement, both parties agree to first attempt resolution through informal negotiation. If unresolved, parties will proceed to mediation in Travis County, Texas before pursuing legal remedies.
2. Data Protection & Compliance
> Atlas Virtual Support Solutions agrees to handle all client data with strict confidentiality and in accordance with applicable privacy regulations including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
3. Service Availability Guarantee
> Atlas aims to maintain 99.5% uptime for virtual and dispatch services during operational hours. Scheduled maintenance will be communicated at least 24 hours in advance. Atlas shall not be liable for interruptions beyond its control (e.g., power outage, internet disruption).
4. Change Management / Scope Adjustment
> All requests to change or expand the original scope of services must be submitted in writing by the Client. No additional work will begin without written approval from both parties. Additional charges may apply.
5. Intellectual Property
> All original materials, content, reports, and deliverables created by Atlas on behalf of the Client shall become the sole property of the Client upon final payment, unless otherwise agreed upon in writing. Atlas retains the right to reuse templates, frameworks, or methodologies not specific to the client’s business.
6. Confidentiality Extension
> All confidentiality obligations shall remain in effect for five (5) years beyond the termination of this agreement. This clause survives the agreement’s expiration.
7. Non-Solicitation of Employees
> During the term of this agreement and for one (1) year following its termination, the Client agrees not to directly or indirectly solicit for employment or contract any Atlas personnel without written approval.
8. Performance Monitoring & Quality Control
> Atlas shall monitor service performance via regular audits, analytics, and client feedback. Quality reviews will be performed weekly. Adjustments to improve client outcomes will be implemented as needed at no extra charge.