Refund Policy

Refund Policy
 

1. General Policy

Because our services involve time, labor, and personalized attention, refunds are generally not provided once work has commenced or has been delivered. However, client satisfaction is a priority, and we do offer review and resolution options where applicable.

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2. Eligible Refund Situations

Refunds may be considered under the following conditions:

Duplicate Payment: If a client is charged more than once for the same service.

Prepaid Services Canceled Before Start: If the client cancels a prepaid retainer before any work has started.

Non-Delivery of Agreed Services: If services paid for were not delivered within the agreed timeframe and no prior communication or mutual rescheduling was made.
 

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3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Time or tasks have already been completed

Client is dissatisfied due to lack of participation, communication, or late material submission

Client cancels services without required notice

Work was delivered, but the client later changes scope or expectations
 

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4. Cancellation & Rescheduling

Clients may cancel retainer-based services with at least 14 days’ notice. Refunds will be prorated if work has not started.

 

Hourly and project-based clients must give 24–48 hours’ notice for cancellations; otherwise, the booked time may be billed in full or deducted from prepaid hours.
 

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5. Requesting a Refund

To request a refund, contact us with the subject “Refund Request”. Include:

Your name and business name

Date of payment

Reason for request

Supporting documentation if applicable
 

We will respond within 3 business days with a resolution or clarification.

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6. Resolution Options

Instead of refunds, clients may be offered:

Task revisions (up to 1 or 2 rounds, depending on contract)

Time credits toward future services

Service substitutions of equal value
 

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7. Final Decision

All refund decisions are made at the discretion of Atlas V.S.S., based on the specific situation and service agreement. We strive to be fair, transparent, and respectful in every case.